Shipping

SHIPPING INFO

Whilst we will do what we can to minimise any imapct, we need to share Important information about our delivery services during the planned industrial action from Royal Mail workers. The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters for Royal Mail to take strike action on:

Thursday 24th November 2022 

Friday 25th November 2022 

Wednesday 30th November 2022 

Thursday 1st December

However at the moment these dates are yet to be confirmed.

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UK - FREE

Europe - £15.00 (FREE over £150)

Rest of the World - £18.00 (FREE over £150)

All of our prints are sold unframed and shipped on a tracked service via Royal Mail. They are carefully rolled and wrapped in tissue paper and delivered in a wide, sturdy cardboard postal tube.

We are a small artist run studio and aim to ship twice a week meaning all purchases will be dispatched within 4 days of placing an order. A dispatch email will be sent as soon as your order leaves our studio. For UK deliveries, please allow 3-5 days. For international deliveries, please allow 5-10 days for Europe and 10-15 days for the Rest of the World. However in these unprecedented times delivery can sometimes take a little longer.

If you need your purchase within a certain timeframe - please do get in touch with us at shout@tinyriot.co and we will endeavour to help.

REFUND POLICY

Returns within UK

We of course hope that you love your purchase, but if you do wish to return your item(s) you can do so within 14 days of receiving your purchase. It must be in the original condition and packaging. Once received we will offer a full refund.

If in the disappointing and unlikely event that your purchase arrives damaged or defective, you can return it for a refund or replacement within 30 days of receiving your item(s). It must be in the original packaging. We may ask for images of the damaged product and/or packaging. Once received we will send a replacement or refund for the full amount including delivery cost.

Please email shout@tinyriot.co for a returns shipping label.

International Returns

Please note, we are unable to supply returns labels for overseas orders. If you’re returning an order from outside of the UK, you are entitled to a full refund of your item(s) minus the original postage fee, if the item is returned in its original packaging and is in a saleable condition, within 30 days of receipt. The customer is responsible for the shipping (and any related costs) of the return back to the UK. Please ensure you retain your proof of posting, as we cannot be held responsible for items that get lost or damaged in transit. The returns address is included on the original postage label. 

INTERNATIONAL ORDERS

Please allow 5-10 days for Europe and 10-15 days for the Rest of the World. However in these unprecedented times delivery can sometimes take a little longer.

Orders sent outside the UK (this now includes the EU) may be subject to import duties and/or tax and processing fees. We have no control over these costs and are unable to estimate these extra charges at checkout as amounts vary depending on the country of destination, the value of the order and the local delivery partner. All parcels are sent with the relevant paperwork needed to clear customs. The recipient is responsible for paying any tax levied by their country's custom office. 

FRAMING

All Tiny Riot prints are sold unframed. Our prints are carefully wrapped and rolled in tissue paper and placed in a wide, sturdy cardboard tube.   

All of our prints are standard sizes which also means an off the shelf frame is easy to find.  

Framing is such a personal choice. We like the brand Nielson for something simple and elegant. Nielson frames can be purchased from John Lewis and Amazon. We're also fans of theposterclub range of frames if you're after something a little more premium. They have some lovely aluminium or wood frames. John Lewis and Ikea have some pretty good off the shelf options too. 

If you choose to have a print professionally framed, you can always email us at shout@tinyriot.co and we can send your print directly to a framer of your choice. Alternatively, depending on your location, we can suggest some fantastic framers that we have worked with. 

TRADE

If you’re interested in stocking Tiny Riot prints, please do get in touch with us at shout@tinyriot.co for our wholesale price list and T&Cs

Can't find what you're looking for?

If you can't find an answer to your question in the FAQs, don't hesitate to get in touch with us. Use our contact page to ask us anything Tiny Riot!

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